A great customer experience can drive brand loyalty and engagement, leading to improved customer retention and increased revenue.
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our solution fits seamlessly into your existing business model so you don't need to worry about the technology, and can remain focused on delivering an exceptional customer experience.
Our Channels
Voice
Listen to your customers through the phone. ipSCAPE has voice features such as Inbound, Outbound Dialler, IVR and Skill-based routing.
Web Chat
Create active engagement with your customers using Web Chat on your website to enable live communications as they browse.
Connect with your customers through email using customisable templates.
Advanced Integration Capabilities
ipSCAPE can be integrated with any CRM using our Javascript API or use our pre-built CTI Adaptors for Salesforce, Zendesk and ServiceNow.
SMS
Instantly send notifications and alerts to your customers using SMS.
Outbound Dialler
The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.
Conversation Analytics
Our simple, easy-to-use analytics programs allows all call recordings to be analysed in real-time to identify key words, phrases or emotions.
Call Recording
Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.
Real experiences using ipSCAPE
See what some of our customers have to say
