Enable work from home for your Contact Centre in 24 hours
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Ensure Business Continuity for your Contact Centre during COVID-19 - ipSCAPE can implement a Work From Home Solution in 24hrs
Features
Voice
Listen to your customers through the phone. ipSCAPE has voice features such as Inbound, Outbound Dialler, IVR and Skill-based routing.
Web Chat
Create active engagement with your customers using Web Chat on your website to enable live communications as they browse.
Connect with your customers through email using customisable templates.
Reporting
Review the activity and Performance of your team with our library of reports
Fast Implementation
Implementation in days not weeks. Our local team can help you move your Contact Centre to the cloud - fast!
SMS
Instantly send notifications and alerts to your customers using SMS.
Outbound Dialler
The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.
Wall boards and Reporting
Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.
Call Recording
Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.
Real experiences using ipSCAPE
See what some of our customers have to say
