Enable work from home for your Contact Centre in 24 hours

ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Ensure Business Continuity for your Contact Centre during COVID-19 - ipSCAPE can implement a Work From Home Solution in 24hrs

Features

Voice

Listen to your customers through the phone. ipSCAPE has voice features such as Inbound, Outbound Dialler, IVR and Skill-based routing.

Web Chat

Create active engagement with your customers using Web Chat on your website to enable live communications as they browse.

Email

Connect with your customers through email using customisable templates.

Reporting

Review the activity and Performance of your team with our library of reports

Fast Implementation

Implementation in days not weeks. Our local team can help you move your Contact Centre to the cloud - fast!

SMS

Instantly send notifications and alerts to your customers using SMS.

Outbound Dialler

The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.

Wall boards and Reporting

Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.

Call Recording

Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.

Make quick changes in real time.

Our user friendly interface and selection of features suit all contact centre requirements.

Real experiences using ipSCAPE

See what some of our customers have to say

Hear our customer’s experiences on migrating to ipSCAPE’s cloud based software.
Hear what our customers have to say about the benefits of on-shore service and responsiveness.
See what our valued customers have to say about the ease of scalability and agility.
See how our customers have reduced operational costs and improved their efficiency.