View all blog posts under Cloud Contact Centre category.
Configuring a contact centre can be very difficult and will depend on organisational needs. Find out 5 key benefits of a blended contact centre.
Implement an IVR that will enhance the experience your customers have with your business. Read our tips for applying an IVR.
What methods can you use to improve customer satisfaction within your call centre operations? Follow our 4 tips to improve revenue within your business.
Cloud contact centres can offer significant financial benefits, such as a usage-based pricing model and lower costs. Read the five steps to successfully move your contact centre to the cloud here!
Driving efficiency in your outbound contact centre is a constant challenge. If you run an outbound contact centre, then these simple tips can help you stop making outbound contact centre bunders that are costing you customers and revenue.
As the use of statistics becomes more commonplace, clued up organisations are using analytics. Here is a round-up of five common mistakes made when implementing Business Analytics and how they can be avoided.
SME's: the future of Cloud in India
Many Asian businesses see Cloud in the Contact Centre as a driver of competitive advantage
How Cloud keeps businesses running seamlessly in times of trouble
New partnership allows greater functionality and resolution of issues in real time.