Business Continuity Planning (BCP) – Enable Work from home with ipSCAPE Cloud Contact Centre Solutions

By ipSCAPE on March 18, 2020
Cloud Contact Centre

Business Continuity Plans are integral for your Contact Centre

Ensuring you have a plan for Business Continuity is like insurance  for your call centre.

What happens when you need to evacuate the building?

What if you are not in the office and need to access your Contact Centre reports?

What if your contact centre staff have to work from home?

As a true cloud solution, our customers already have the technology they need to ensure productivity is maintained should their staff need to work from home. We are here to help you understand how you can enable flexible working arrangements and ensure business continuity for contact centre, customer service and sales team.

Unforeseen circumstances are often a catalyst for organisations to review the technology they rely on and highlights the importance of the cloud.

Many organisations approach ipSCAPE with concerns around their BCP plans and how they can respond to different issues that impact their business.

As businesses prepare Business Continuity Plans, we are working with a range of clients to review their workflows to ensure they are able to enact their emergency response and enable work from home.

We can help your contact centre be prepared for any situation with features including:

  • True Cloud multichannel capabilities – Quickly service and respond to customers through, Voice, Email, Web Chat and SMS.
  • Reporting – Enabling you to see the activity and performance of your team
  • Emergency Response Routing – Easily route calls to a mobile or voicemail
  • Full Work from Home Enablement – Agents can easily work from home. All you need is an internet browser and a headset.

Reach out to one of our Cloud Contact Centre experts to review your BCP plans.

Contact us to find out how you can enable work from home for your Contact Centre.

1300 477 227

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