View all blog posts under Cloud Contact Centre category.
As the use of statistics becomes more commonplace, clued up organisations are using analytics. Here is a round-up of five common mistakes made when implementing Business Analytics and how they can be avoided.
SME's: the future of Cloud in India
Many Asian businesses see Cloud in the Contact Centre as a driver of competitive advantage
How Cloud keeps businesses running seamlessly in times of trouble
New partnership allows greater functionality and resolution of issues in real time.
In 2018, what will technology in the business world look like?
3 reasons why you should think Cloud when it comes to disaster recovery
Why is Yahoo's decision to end home-working for employees so controversial?
Why businesses need to rethink their approach to service experience
New partnership will accelerate ipSCAPE's entry into the Asian market