View all blog posts under Contact Centre Innovation category.
Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector.
The rise of the remote worker with the help of Cloud technology, and what it means for businesses.
How Cloud transforms the ability of Outsourcing companies to provide agile services
ipSCAPE on how the customer experience continues to transform the competitive advantage of Cloud
How Cloud can allow companies to find the best possible employees, over any distance
ipSCAPE's Cloud solution gets Teleconnexions back on track with minimal downtime