View all blog posts under Customer Experience Management category.
The process of call routing in call centres is where an incoming call is directed to a specified call centre agent and the respective queue they are placed into.
Traditional contact centres need to adapt to meet the needs of an ever-changing environment - embrace omni-channel communications that genuinely manage customers experience end-to-end.
How communication encourages customer spending
ipSCAPE is sponsoring Salesforce 1: World Tour
Social media and the growing power of the consumer
Adapting to the opportunities and challenges of social media
Is fear of change holding back your business?
To succeed in years to come companies must understand and take advantage of these emerging changes