View all blog posts under ipSCAPE News category.
Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size.
It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure.This failure, whether big or small, can make or break relationships with customers.
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia.
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday.
ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role of Chief Operating Officer.
Have you ever felt that your business wasn’t big enough? Ever felt that your competitors are taking a larger slice of the pie than you think is right? Well, it might be time to look big.
In modern day business, everything you do is measured in one way or another. We look at staff performance, we measure business growth and analyse workflow functions.
We live in a world that is intricately inter-connected online. Social media allows us to voice our concerns and opinions on a global platform in real time.
In 2016, cloud technology hit a tipping point in Australia. A bold statement yes, but a true one.
ipSCAPE attributes growth to a differentiated cloud product in a high growth Asia market