View all blog posts under Omni-channel Communication category.
Configuring a contact centre can be very difficult and will depend on organisational needs. Find out 5 key benefits of a blended contact centre.
Customers of all age groups are becoming more comfortable interacting with companies across a growing range of channels and as a result, they are demanding seamless and consistent customer service.
Don't let your customer service get lost between the channels
The dramatic rise of connectivity over recent years has helped to fuel an increase in customer expectations
Why selecting the right SMS solution can be a crucial part of your customer service and communication
How the best social media strategies engage with people to share ideas, insights and knowledge