A Cloud Contact Centre is a scalable, internet accessible, customer experience tool that utilises cloud technology to power communications through voice, web chat and email without any hardware.
Configuring a contact centre can be very difficult and will depend on organisational needs. Find out 5 key benefits of a blended contact centre.
No one likes it when things go wrong. It is inconvenient for customers, puts the brand reputation at risk, and it is sometimes just embarrassing. But what if you could turn a bad situation into a memorable customer experience?
Diallers can help you reach more contacts. Learn more about the different types of Diallers -Progressive, Preview and Predictive
Implement an IVR that will enhance the experience your customers have with your business. Read our tips for applying an IVR.
Call centre agents have lots of technology at their disposal, but what ones should be used? Read our tips on using technology to improve the customer experience.