Driving efficiency in your outbound contact centre is a constant challenge. If you run an outbound contact centre, then these simple tips can help you stop making outbound contact centre bunders that are costing you customers and revenue.
When running a call centre, there are many tools in place that can assist in making your centre more efficient and maintaining your customer service levels. Find out why we recommend you to implement a Workforce Management tool.
The process of call routing in call centres is where an incoming call is directed to a specified call centre agent and the respective queue they are placed into.
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It’s no secret that Gen-Y is not like any generation before them. They have grown up as digital natives with technology and social platforms a key part of their lives.
To generate consistently outstanding results, a contact centre needs a top notch centre manager. And they're not easy to come by.