Traditional contact centres need to adapt to meet the needs of an ever-changing environment - embrace omni-channel communications that genuinely manage customers experience end-to-end.
Today’s world is one of instant gratification. We communicate by text and instant messaging. We bank online. We ‘tap and go’ at the supermarket.
A business can be like a leaky bucket. Marketing teams work constantly to pour new customers in the top, spending time and money on campaigns, but if there are holes, customers are always going to leave and need to be replaced.
As the use of statistics becomes more commonplace, clued up organisations are using analytics. Here is a round-up of five common mistakes made when implementing Business Analytics and how they can be avoided.
Imagine you’ve finally finished packing your bags for that big overseas holidays. After months of planning, saving and researching, you’re finally ready to get on that plane and spend three weeks in paradise.
It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size.