Business Continuity for your Contact Centre

ipSCAPE is a true cloud technology solution that enables your contact centre agents to work from home

A Work From Home Solution for your Contact Centre

Do you have the technology to enable your Contact Centre to remain operational should an emergency arise?

A True Cloud Contact Centre Solution

Ensure your Contact Centre is still operational in unforseen circumstances

True Cloud Solution

Providing scalable and reliable Contact Centre technology for Customer Support, Sales and Service teams for over 15 years.

Work From Home

The cloud operating model allows agents to be located anywhere that has a data connection.

Fast Implementation

ipSCAPE can help you get your cloud contact centre up in days. Our Australian team can also help provide support and training to get your team prepared and ready.

Trusted by global brands

"We rely on ipSCAPE to convert more opportunities and grow revenue. The seamless integration with Salesforce is an effective way of empowering our team with customer information at the time of the call. If you use the phone to make Sales Calls, you need ipSCAPE" - Sales Leader of leading Australian Marketing Organisation

Cloud Technology that supports you and your Business Continuity Plans

ipSCAPE is a true cloud solution that can support your business in times of uncertainty.

Take control of your contact centre to enable:

  • Emergency Response workflows
  • Play Announcement features
  • Routing controls
  • Work from home
  • Reporting for monitoring and coaching

Our multi-channel communication technology enables your business to create exceptional customer experiences.

Your staff just need an internet connection and a headset to enable work from home should your business need to execute on your BCP.

 

Contact us now to find out how we can support your Business Continuity Plans

Australia | Head Office
 Level 24, 100 Miller Street, North Sydney 2060 NSW. Australia
 +61 2 8999 3111