Reporting and Business Intelligence Software
Advanced business intelligence and analytics software to make better decisions faster and get the most out of your business’s data.
ipSCAPE’s combination of live reporting with real time control means you can respond immediately to market or customer demands. All agents are managed on the same Real Time Reporting suite which allows metrics to be standardised.
Real Time Reporting
Advanced, to-the-second reporting is a standard feature and uses secure URLs that can be shared internally or externally, if required. This URL-based approach means that all reports/dashboards/wallboards can be accessed in real-time from any device (PC, wallboard screens/LCDs and tablets) with an internet connection.
Historic Reporting Tool
Historic reporting data is available from the first time ipSCAPE is used. This data can be viewed through the reporting module which provides 35 report templates for both historical data as well as real-time wallboard data.
The Power of Analytics
ipSCAPE understands how important Business Intelligence is any Contact Centre. To help you get greater value and insight from your data we’ve added YellowFin’s* industry leading data analytics solution to our Reporting Module. YellowFin’s advanced analytics software will help you visualise and analyse your data quickly and intuitively.
* not all features available in all markets