Flexible Inbound Voice Campaigns
It’s still “Good to Talk”. Work more efficiently with our IVR Call Centre solution and create flexible Inbound Voice Campaigns in minutes.
With Voice still accounting for 70% of all customer interactions it’s critical communication channel to get right. It needs to be easy to use and flexible yet still deliver all the advanced features you need.
Cloud Contact Centre as a Service (CCaaS)
ipSCAPE Voice is 100% delivered from the Cloud, “As a service” which means you have scalable voice capacity and can add extra agents when you need them or reduce your team when there’s less demand. You can also add in new remote agents in minutes to manage unexpected call spikes.
User friendly interface
The IVR offers a user friendly interface to help you change work-flows or recordings in seconds. This gives customers greater chance of self-service options and your agents more time to deal with complex tasks. The simple call-back feature means customers don’t have to wait in the queue – they simply enter the phone number on which they would they would like to be called back. Plus usage based, flexible pricing.