Flexible Inbound Voice Campaigns

It’s still “Good to Talk”. Work more efficiently with our IVR Call Centre solution and create flexible Inbound Voice Campaigns in minutes.

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With Voice still accounting for 70% of all customer interactions it’s a critical communication channel to get right. It needs to be easy to use and flexible yet still deliver all the advanced features you need.

Cloud Contact Centre as a Service (CCaaS)

ipSCAPE Voice is 100% delivered from the Cloud, “As a service” which means you have scalable voice capacity and can add extra agents when you need them or reduce your team when there’s less demand. You can also add in new remote agents in minutes to manage unexpected call spikes.

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User friendly interface

The IVR offers a user friendly interface to help you change work-flows or recordings in seconds. This gives customers greater chance of self-service options and your agents more time to deal with complex tasks. The simple call-back feature means customers don’t have to wait in the queue – they simply enter the phone number on which they would they would like to be called back. Plus usage based, flexible pricing.

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Campaign builder

ipSCAPE's easy to use DIY software means you can set up new campaigns in hours - no 3rd parties or IT required.

Call recording

Record, encrypt and store calls as required. Access via a secure URL which can be written to your customer's record in your CRM.

Flexible pricing

Usage based pricing that scales up or down with your business growth.

Scale inbound capacity

When inbound call volumes spike you can quickly allocate more agents, move to IVR self-service or access remote agents

Manage results in real-time

Real time dashboards and analytics help you track campaign performance by the minute and adapt as needed.

Single agent toolbar

With ipSCAPE your agents manage all interaction through a single toolbar which improves agent productivity and speed of training.