Efficiently integrate your CRM system with your contact centre operations. We help your business to deliver the a seamless Omni-Channel experience.
Integrating ipSCAPE with your CRM or Service Desk application enables your business to deliver personalised interactions and gives you a single customer view which is always up to date and which optimises the customer relationship.
Integrated Contact Centre & CRM Platform
Many contact centres also have other systems running in parallel – like Payment Gateways or third party reporting systems. The integrated contact centre and CRM platform presented on a single agent screen increases productivity and reduces manual errors.
ipSCAPE’s cloud delivery platform means that integration with other web based databases such as Salesforce.com or ServiceNOW can be completed within days and at minimal cost – in contrast with on-premise or hosted solutions where similar integrations are time consuming and often expensive.