ipSCAPE’s automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times.
Calls are only connected to an agent when a customer answers the phone to increase the talk time for agents.
ipSCAPE can help you drive sales and increase revenue with our comprehensive range of diallers including:
- Preview Dialler
- Predictive Dialler
- Progressive Dialler
Don’t waste time on manual dialling: accelerate and maximise sales with our flexible automated dialler and increase your effectiveness and results.
Customise your Outbound Dialler Strategy
ipSCAPE’s dialler strategy can be customised. ‘Predictive Adaptive Mode’ aligns live outbound campaign call ratios to agent call answering ratios. So if your agents are busy it slows down; if you have extra resource, it accelerates. If you want the benefits of preview with increased efficiency – simply mix and match by setting a limit to the preview time.
Our ‘Leads Module’ also gives you the ability to easily load lists into your dialler and contains smart functions such as validation tools for phone numbers.
‘List Weighting’ provides the ability for you to load different lists and appropriate priority for each, giving you more control of your dialler strategy.
100% Software as a Service model (SaaS)
There is no needing to install or maintain the server. Software-as-a-Service (SaaS) cloud-based business model means agents can be located anywhere at any time with voice and data connection. All wrapped up with flexible pricing that aligns 100% with revenue growth.