A Secure Call Centre Payment Option
The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that all companies who accept, process, store or transmit credit card information maintain a secure environment. ipSCAPE PAY is a cloud-based contact centre payment solution which enables your agents to take payment transactions using credit card information over the phone in a secure, PCI DSS compliant manner.
ipSCAPE PAY allows your agents to collect credit card information over the phone in a secure, PCI DSS compliant manner, whilst maintaining voice communication with your customers. No visible information or audible tones are presented to the agents. Your agents visualise the status in real time.
An Improved and Secure Customer Experience
ipSCAPE PAY provides a clear, secure and easy way to handle payment transactions over the phone. Maintaining customer communication for the call duration ensures the best customer experience.
Thanks to the cloud-based nature of ipSCAPE PAY, setup is minimal and is billed on a per transaction basis, eliminating the need to allocate large budgets, internal resources or create costly projects to meet PCI compliance.