Self Service Administration for your Call Centre
ipSCAPE’s Self Service Administration portal lets you manage your call centre from everywhere. Make system changes in minutes and track your campaign in real time.
ipSCAPE’s easy to use Self Service Administration portal is the command centre for the Contact Centre.
Privacy and Security-Focused Web Browser
Accessed through a secure web browser, all system changes are made online by authorised Supervisors.
No lengthy delays working through IT departments or 3rd Party Providers. Senior Administrators maintain security by controlling access levels for all Administrators, Team Leaders and Agents.
Real-time reporting enables control
ipSCAPE’s real-time reports and wall boards help our clients leverage the Self Service Administration tools. Supervisors can track campaign and agent performance in real time and make changes in minutes to bring things ‘back on track’. This approach ensures that your business gets a better ROI and your customers receive better service.