Self Service Administration for your Call Centre

ipSCAPE’s Self Service Administration portal lets you manage your call centre from everywhere. Make system changes in minutes and track your campaign in real time.

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ipSCAPE’s easy to use Self Service Administration portal is the command centre for the Contact Centre.

Privacy and Security-Focused Web Browser

Accessed through a secure web browser, all system changes are made online by authorised Supervisors.

No lengthy delays working through IT departments or 3rd Party Providers. Senior Administrators maintain security by controlling access levels for all Administrators, Team Leaders and Agents.

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Real-time reporting enables control

ipSCAPE’s real-time reports and wall boards help our clients leverage the Self Service Administration tools. Supervisors can track campaign and agent performance in real time and make changes in minutes to bring things ‘back on track’. This approach ensures that your business gets a better ROI and your customers receive better service.

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100% cloud solution

Supervisors make real-time changes through a secure URL from any location

Agent creation

Agent profiles and campaign allocations can be created or amended in minutes

Campaign manager

Inbound, Outbound or Multi-Channel Campaigns can be created, edited or cloned in minutes.

Script editor

The advanced script builder can be used to create campaign/queue specific scripts and flows for the displaying and gathering of data.

Queue manager

Supervisors can move agents between campaigns, change priorities of individual campaigns/agents in real-time and define queue priorities.

Lists and lead management

Enables the effective management of customer data for campaigns