Work From Home Contact Centre - Business Continuity
Enable your Contact Centre to Work from Home with ipSCAPE’s true cloud technology.
ipSCAPE’s Business Continuity Features include:
- Full Work from Home Enablement – Agents can easily work from home. All you need is an internet browser and a headset.
- Multichannel capabilities – Quickly service and respond to customers through, Voice, Email, Web Chat and SMS.
- Reporting – Access our library of pre-built reports, enabling you to see the activity and performance of your team
- Emergency Response Routing – Easily route calls to a mobile or voicemail
- Compliance tools – Call Recordings, PCI Compliant payment solutions and Call tagging
Easy to use, Accessible Anywhere
ipSCAPE’s cloud contact centre solution enables you to have access to all the features you need to run a world-class contact centre from anywhere. The ipSCAPE ‘Workspace’ provides you with all the tools you need to manage your team. Access Call Recordings, view call activity and adjust campaigns easily.
Enable Work From Home
With over 15 years helping businesses move to the Cloud, ipSCAPE can help you implement a solution quickly!
Contact us to find out how we can help you.