Work From Home Contact Centre - Business Continuity

Enable your Contact Centre to Work from Home with ipSCAPE’s true cloud technology.

ipSCAPE’s Business Continuity Features include:

  • Full Work from Home Enablement – Agents can easily work from home. All you need is an internet browser and a headset.
  • Multichannel capabilities – Quickly service and respond to customers through, Voice, Email, Web Chat and SMS.
  • Reporting – Access our library of pre-built reports, enabling you to see the activity and performance of your team
  • Emergency Response Routing – Easily route calls to a mobile or voicemail
  • Compliance tools – Call Recordings, PCI Compliant payment solutions and Call tagging
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Easy to use, Accessible Anywhere

ipSCAPE’s cloud contact centre solution enables you to have access to all the features you need to run a world-class contact centre from anywhere. The ipSCAPE ‘Workspace’ provides you with all the tools you need to manage your team. Access Call Recordings, view call activity and adjust campaigns easily.

 

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Enable Work From Home

With over 15 years helping businesses move to the Cloud, ipSCAPE can help you implement a solution quickly!

Contact us to find out how we can help you.

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Record all calls as standard

With ipSCAPE there’s no extra charge for call or contact recordings.

Integrate with CRM

The secure voice recording can be linked to the customer's record in your CRM.

Encrypt call recordings

Ensure security levels with encrypted recordings.

Advanced online search engine

Our easy-to-use online search engine helps you find the right call recording quickly and easily.

Associated call details

Critical information such Campaign (Queue), Agent ID, Caller Number, Wrap Code, Number Called and unique Call ID are attached.

Call Recording storage

Recordings are accessible from the Workspace module. After 3 months these can be archived at a cost.