We are looking for dynamic and innovative people to join our team. As a Technical Support Engineer, you will have a direct impact on the customer experience – we need someone passionate about technical excellence and customer service!

Your key responsibilities will be:

  • Master the ipSCAPE product
  • Investigate technical issue with the ipSCAPE platform
  • Managing the platform performance of ipSCAPE
  • Managing internal and external communication regarding issue throughout the issue life cycle
  • Technical Account Management to ensure customer satisfaction
  • Reporting tasks to support the Finance department in the billing process
  • Professional Services, e.g. Building custom reports

Skills and experience

Technical skills

  • Solid SQL knowledge
  • VoIP and/or networking experience
  • Strong Linux skills
  • PHP/ scripting skills desired
  • Ability to prioritise workload wisely
  • Contact Centre experience (would be great!)
  • Asterisk experience

Soft skills

  • 100% customer focused
  • Excellent communication skills on any level of business
  • Team player
  • Result driven
  • Knowledge of ticketing systems and SLAs
  • Orchestrate multiple tasks at the same time
  • Analytical mindset and the ability to translate technical requirements to non-technical end users
  • Ability to prioritise work and tasks under pressure
  • Ability to influence stakeholders to ensure the most desirable outcome for the customers

To apply, fill in your details on this page or else via Seek.