Differentiate your business by giving your customers all the latest digital channels they demand and deserve - all included in one SaaS based price.
“Ten years ago there was no web chat, smart phone apps, social media and very little email. Today digital interactions account for over 35% of all interactions and at the current rate will overtake voice in two years’ time” - Merchants 2015
How ready is your Contact Centre to adapt – to do more digitally and less through voice? Do you know what your customers want from digital and self-service channels? Have you tested the operational impact of new digital channels like web chat, email and self-service?
With ipSCAPE’s all-in-one technology, we don’t charge you extra for new channels and we only charge you for what you use. Our pure SaaS commercials means no fixed overheads.
Cloud drives innovation – because you can test and learn quickly. You can cost effectively offer your customers a range of contact channels. Trial the effectiveness of blended voice, email, web chat and SMS channels with no risk. Real-time reporting, dashboards and drill-down analytics from Yellowfin will showcase your success and you can change your channel strategy at any time in direct response to customer feedback.
With ipSCAPE your agents manage all interaction through a single toolbar which improves agent productivity.
ipSCAPE's single price includes all voice and digital channels – so there’s no extra cost or risk testing digital.
With no extra cost and no committed contract there’s no reason why you can’t start testing digital today.
Real-time dashboards help you track your digital campaign performance by the minute and adapt as needed.
ipSCAPE’s easy-to-use DIY software means you can set up new digital campaigns in hours – no 3rd parties or IT teams required.
Create a more consistent level of customer service through email and web chat templates and an advanced scripting engine.
YellowFin’s brilliant analytics tools help you make better business decisions faster about your new digital strategy.
Integrate your contact centre with all CRM applications to create a single source of truth about your customer.