Inbound Communications

Receive, route and respond quickly to inbound enquiries for your business and contact centre.

Powerful Inbound tools to help you service your customers quickly

ipSCAPE can help your business service customers through Phone, Web Chat, Email and SMS

 

Powerful cloud communication tools that enable your business to work from anywhere. The ipSCAPE platform is accessible anywhere you have an internet connection, with all the tools you need to create seamless customer experiences.

Easily receive and route calls to ensure your customers are always feeling supported. ipSCAPE comes with all the features you need such as:

  • IVR
  • Scripts
  • Call Recording
  • Templates for quick response
  • Maintain Position in Queue
  • Call backs
  • and more

You can scale capacity and reallocate agents when call volumes spike, change scripts to optimise customer engagement, connect customers with the right agents and ensure your agents have immediate access to the systems and information they need to enable first call resolution.

 

 

Do you need to enable your business to work from home? ipSCAPE has the expertise to enable your business to maintain continuity through our technology solutions. We can assist any Microsoft 365 enabled business with direct routing to create a simple and scalable phone solution that can be accessed from anywhere.

  • Bring your work phone anywhere – Make high quality calls to mobiles or landlines from the Teams app
  • Powerful conferencing capabilities – access collaboration tools such as screen and file sharing as well as ‘dial-in’ voice functionality
  • Know the ‘Presence’ of employees – Gain visibility of the status of employees and their online status
  • Seamless communication for your back-office and ipSCAPE contact centre – Teams can be used to ensure constant collaboration between your Contact Centre and back-office staff.

 

Need to ensure continuity for your business communications? Contact us to learn more.

Benefits

Take control of the contact centre

ipSCAPE’s easy to use, easy to control, self-service software gives you real-time control of the customer experience.

Scale inbound capacity in seconds

When inbound call volumes spike you can quickly allocate more agents or move to IVR self-service .

Manage results in real-time

Real-time dashboards help you track campaign performance by the minute and adapt as needed.

Launch campaigns in hours

ipSCAPE’s easy to use DIY software means you can set up new campaigns in hours – no 3rd parties or IT required.

All-inclusive price

ipSCAPE's single price includes all voice and digital channels – so there’s no extra cost or risk for testing digital.

Access remote agents in minutes

When volumes spike or specialist skills are required you can quickly access remote agents.

Improve Service Levels

Create a more consistent level of customer service through email and web chat templates and an advanced script engine.

Sophisticated business analytics

ipSCAPE can integrate with any Business Intelligence tools to enable insights into your contact centre activity

Learn how our Contact Centre Solution
can help your business grow faster

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