Receive, route and respond quickly to inbound enquiries for your business and contact centre.
ipSCAPE can help your business service customers through Phone, Web Chat, Email and SMS
Powerful cloud communication tools that enable your business to work from anywhere. The ipSCAPE platform is accessible anywhere you have an internet connection, with all the tools you need to create seamless customer experiences.
Easily receive and route calls to ensure your customers are always feeling supported. ipSCAPE comes with all the features you need such as:
You can scale capacity and reallocate agents when call volumes spike, change scripts to optimise customer engagement, connect customers with the right agents and ensure your agents have immediate access to the systems and information they need to enable first call resolution.
Do you need to enable your business to work from home? ipSCAPE has the expertise to enable your business to maintain continuity through our technology solutions. We can assist any Microsoft 365 enabled business with direct routing to create a simple and scalable phone solution that can be accessed from anywhere.
Need to ensure continuity for your business communications? Contact us to learn more.
ipSCAPE’s easy to use, easy to control, self-service software gives you real-time control of the customer experience.
When inbound call volumes spike you can quickly allocate more agents or move to IVR self-service .
Real-time dashboards help you track campaign performance by the minute and adapt as needed.
ipSCAPE’s easy to use DIY software means you can set up new campaigns in hours – no 3rd parties or IT required.
ipSCAPE's single price includes all voice and digital channels – so there’s no extra cost or risk for testing digital.
When volumes spike or specialist skills are required you can quickly access remote agents.
Create a more consistent level of customer service through email and web chat templates and an advanced script engine.
ipSCAPE can integrate with any Business Intelligence tools to enable insights into your contact centre activity