Deliver consistent customer service excellence through all channels. Real-time agent statistics improve results and the cloud gives you immediate access to remote agents when you need them.
ipSCAPE’s solutions for inbound contact centres are specifically designed to help businesses deliver greater customer service through increased control, agility and easy integration with other business-critical applications.
The 100% SaaS model allows you to take control of the customer experience.
You can scale capacity and reallocate agents when call volumes spike, change scripts to optimise customer engagement, connect customers with the right agents and ensure your agents have immediate access to the systems and information they need to enable first call resolution.
You’re not limited to one place or even one office: supervisors and agents can be located anywhere in the world that has a voice and data connection. Real-time reporting, dashboards and drill-down analytics from Yellowfin give immediate insight, and your customer engagement team will have peace of mind that it has the right tools to respond quickly no matter what the situation.
ipSCAPE’s easy to use, easy to control, self-service software gives you real-time control of the customer experience.
When inbound call volumes spike you can quickly allocate more agents or move to IVR self-service .
Real-time dashboards help you track campaign performance by the minute and adapt as needed.
ipSCAPE’s easy to use DIY software means you can set up new campaigns in hours – no 3rd parties or IT required.
ipSCAPE's single price includes all voice and digital channels – so there’s no extra cost or risk for testing digital.
When volumes spike or specialist skills are required you can quickly access remote agents.
Create a more consistent level of customer service through email and web chat templates and an advanced script engine.
YellowFin’s brilliant analytics tools help you make better business decisions faster.