Outbound Communications

Accelerate sales with flexible, easy to use technology which scales up or down with demand.

Reach more customers with ipSCAPE's Outbound technology

Increase sales quickly and cost effectively

Improve Contact Rates with ipSCAPE’s Dialler technology

ipSCAPE’s communication platform comes with a range of diallers to increase the engagement with your customers.

Diallers included:

  • Predictive
  • Preview
  • Progressive

New campaigns can be launched in days; real-time reporting and dashboards enable you to monitor and guide the performance of your team.

CRM integration gives your agents the latest customer information: combine that with advanced scripting, and you’ll improve conversion rates while remaining in control of your customer interaction quality.

ipSCAPE’s true cloud model means agents can be located anywhere in the world with a voice and data connection – or switched between campaigns instantly. Real-time agent activity, performance statistics and integration with scheduling tools provide everything a manager needs to administer and manage a virtual contact centre team without needing to involve IT departments.

Replacing Door to Door fundraising with Outbound calling

Door-to-Door fundraising limitations are in place, but you can still reach your customers and supporters through ipSCAPE’s outbound technology.

Use our Leads Module to upload the contacts of your supporters and reach them through the phone to maintain your fundraising and sales targets.

Features to support sales and fundraising include:

  • Dialler
  • Call Recording
  • Scripting
  • PCI compliant payment solutions
  • CRM integration

Contact us to find out how we can support your business.

 

 

Benefits

Increase sales and profit

Advanced cloud dialler technology improves contact rates, agent productivity and sales.

Flexible pricing

Usage based pricing that scales up or down with your business growth.

Improve conversion rates

Your agents are only connected to live customers which improves sales and agent satisfaction.

Improve agent productivity

Your dialler strategy can be changed in real-time to improve campaign and agent performance.

Scale technology with revenue

You only pay for ipSCAPE when your agents are logged in and using the technology.

Manage results in real-time

Real-time dashboards help you track campaign performance by the minute and adapt as needed.

Access remote agents in minutes

When volumes spike or specialist skills are required you can quickly access remote agents.

Sophisticated business analytics

YellowFin’s brilliant analytics tools help you make better business decisions faster.

Learn how our Contact Centre Solution
can help your business grow faster

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