Our webinars provide insights into the latest features, software functionality, segments and trends in contact centre technology.

April 2018

How to predict the future using WFM software

Predicting the future is no mean feat, yet we are regularly asked to do just that in relation to workload, call volumes and staffing levels.

March 2018

How smart is your Call Routing?

It’s very easy to get confused by all the different inbound IVR routing techniques and approaches currently available, particularly when it comes to intelligent routing.

Feb 2018

How can speech analytics help us if 90% of communication is non-verbal?

Speech Analytics is one of the fastest growing and exciting segments of contact centre technology.

Nov 2017

5 common mistakes people make when implementing business analytics

Find out how to avoid the five common mistakes businesses make when implementing business analytics.

Sep 2017

Will you be replaced by a chat bot?

Do you think that call centres will be taken over by robots?