Our webinars provide insights into the latest features, software functionality, segments and trends in contact centre technology.
Introduction to the PCI DSS Cloud Payment Solution
ipSCAPE PAY enables agents to make payment transactions using credit card information over the phone in a secure manner, whilst maintaining voice communication with the customer.
How can speech analytics help us if 90% of communication is non-verbal?
Speech Analytics is one of the fastest growing and exciting segments of contact centre technology.
5 common mistakes people make when implementing business analytics
Find out how to avoid the five common mistakes businesses make when implementing business analytics.